Membership FAQs

What is a Family Group?

A Family Group is a management feature, not a membership category. It allows one or two members (Primary Contacts - usually parents) to manage multiple individual memberships through their own SLS Hub account.

Primary Contacts can:

• Renew memberships and make payments for family members

However, they cannot:

• View patrol hours for Family Group members

• Change a Family Group member’s sub-membership category

Each individual still has their own separate membership profile. If a family member needs to enrol in LSV courses or access their own membership details, they must have their own SLS Hub account, but this does not affect how the Family Group is managed.

Family Membership Fees
Families with parents and children (or juniors under 21) may be eligible for a family membership fee, where this is more cost-effective than paying individual fees.

Please note:

• Adult-only Family Groups are not eligible for the family fee and individual membership fees must be paid

• Social/Community members in Family Groups are not included in the family fee and individual fees must be paid

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How do I change my membership category.

If you wish to change your membership category, this must be done BEFORE renewing your membership so that the correct fee can be selected.

To change your membership category:

1. On your dashboard, click ‘View More’ under Memberships – Organisations.

2. Click ‘Change Sub-Membership Category’.

3. Select your new membership Sub-Category and submit request.

Please note:

• If someone in your Family Group needs to change their membership category, they must have their own SLS Hub account to complete this process. The Primary Contact cannot change it for them via the Primary Contacts SLS Hub account.

• Each member within a Family Group can have their own account without affecting how the Family Group is managed

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How do I renew my individual membership?

1. Login to your SLS Hub account

2. On your dashboard, click ‘View More’ under Memberships – Organisations.

3. Click ‘Renew’.

4. Select the season (2026/27) and tick the declaration → Next.

5. Select your membership fee (if changing categories, do this before renewing).

6. Tick any Add-on fees that apply → Next.

7. Review your Order Summary and enter your credit card details.

8. Click ‘Pay and Submit Request’.

Your renewal request will be sent to the Club. If there are no outstanding requirements (such as WWCC), you will receive your welcome email with your digital Member Card.

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How do I renew my Family Group?

1. Login to your SLS Hub account

2. On your dashboard, click the arrow next to your Family Group under Memberships – Family Groups. If you do not see a Family Group, contact the office to have them set one up for you.

3. Select ‘Renew’.

4. Select the season (2026/27) and tick the declaration → Next.

5. Select your membership fee. If a Family Group has been created for a family of adults or Social/Community members, you cannot choose the family membership fee – you must pay each individual membership fee.

6. Tick any Add-on fees (such as the Nipper Levy or course fee) that apply → Next.

7. Review your Order Summary and enter your credit card details.

8. Click ‘Pay and Submit Request’. ‍

Your Family Group renewal will be sent to the Club. If there are no outstanding requirements (such as WWCC), you will receive your welcome email with your digital Member Card and (if applicable) the link to the Nipper Registration form.

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How do I add a new member to my Family Group?

Do this AFTER submitting your Family Group renewal. Completing this step before renewing causes delays.

1. On your dashboard, click the arrow next to your Family Group under Memberships – Family Groups.

2. Select ‘Add Member’ from the button options.

3. Follow the prompts to submit the new member application or add an existing member to the Family Group.

4. This will come through to the office as a separate request.

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How do I request an INDIVIDUAL transfer to another Club?

1. Log in to SLS Hub
   On your dashboard, go to ‘Memberships’ > ‘Organisations’ and click ‘View More’.

2. Start the Transfer
   On the top right of your club membership summary page, click ‘Join/Transfer to a New Organisation’.

3. Select the New Club

   • Choose the Club you are transferring to.

   • Select your competition status.

4. Choose Transfer Type
   You’ll be asked:

   • Do you want to fully leave your current Club and transfer?

   • Or do you want to remain at your current Club and also join the new Club?

5. Provide Transfer Details

   • Enter your reason for transferring.

   • Click Next.

6. Confirm and Submit

   • Review your details.

   • Tick the declaration.

   • Click Submit. ‍

Important Note:

Your transfer is not immediate. It must go through the following approvals:

• Endorsed by your current Club

• Approved by Life Saving Victoria

• Accepted by the new Club

This process may take a few days to be finalised.

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How do I request a FAMILY GROUP transfer to another Club?

1. Log in to SLS Hub
   On your dashboard, go to ‘Family Groups’ and click >.

2. Start the Transfer
   Click ‘Join/Transfer to a New Organisation’.

3. Select the New Club

   • Choose the Club you are transferring to.

   • Select the family members you wish to transfer.

4. Choose Transfer Type
   You’ll be asked:

   • Do you want to fully leave your current Club and transfer?

   • Or do you want to remain at your current Club and also join the new Club?

5. Provide Transfer Details

   • Enter your reason for transferring.

   • Click Next.

6. Confirm and Submit

   • Review your details.

   • Tick the declaration.

   • Click Submit.

Important Note: If you have NOT already created a Family Group, each family member will need to be transferred individually.

To avoid this, please contact your Club before starting the transfer process so they can help create a Family Group for you. This will make transferring all members much easier.

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